Privacy Policy
Website: www.deep-sea-fishing.co.za
Responsible Business: Southern Africa Experiences CC
Registration Number: 2007/013383/23
Service: Deep Sea Fishing Cape Town
Business / Correspondence Address: Workshop17 Kloof Street, 32 Kloof Street, Gardens, Cape Town, 8000, South Africa
This Privacy Policy explains how Southern Africa Experiences CC, operating the Deep Sea Fishing Cape Town website and charter introduction service, collects, uses, stores and shares personal information.
Deep Sea Fishing Cape Town is an independent charter enquiry, introduction and booking facilitation service. We may introduce customers to independent Charter Operators in South Africa and other countries, including Mauritius.
1. Responsible Party
Southern Africa Experiences CC is the responsible party for personal information processed through this Website for its own enquiry, marketing, administration and facilitation purposes.
Once information is supplied directly to an independent Charter Operator, or once the Operator processes information for its own booking and charter purposes, that Operator may become independently responsible for its own processing of that information under the data-protection laws applicable to it.
2. Information We May Collect
Depending on your enquiry and use of the Website, we may collect:
- name and surname;
- email address;
- telephone or WhatsApp number;
- country of residence;
- preferred charter date;
- number of guests;
- charter duration;
- preferred charter type;
- preferred departure location;
- where you are staying where relevant to the enquiry;
- budget or pricing requirements;
- messages and other information you voluntarily submit;
- records of emails, WhatsApp communications and enquiry correspondence;
- the source or webpage from which an enquiry was submitted;
- technical information such as IP address, browser, device and Website usage information; and
- marketing attribution information such as referral source and campaign parameters.
3. Special or Medical Information
Deep Sea Fishing Cape Town does not generally require medical information to find a Charter Operator.
Where medical, mobility, disability, dietary or other sensitive information may be relevant to safe participation in a charter, customers should normally provide that information directly to the selected Charter Operator.
If you voluntarily provide such information to us because it is necessary to assist with your enquiry, we will process and share it only where reasonably necessary and legally permitted.
4. Why We Process Personal Information
We may process your information to:
- receive and respond to charter enquiries;
- identify suitable independent Charter Operators;
- obtain availability;
- obtain or communicate indicative pricing;
- provide suitable charter options;
- facilitate introductions between customers and Charter Operators;
- communicate about enquiries;
- keep records of enquiries and introductions;
- administer referral or commission arrangements with operators;
- prevent fraud, abuse or misuse of the Website;
- maintain and improve the Website;
- measure marketing and advertising performance;
- comply with legal and regulatory obligations; and
- send marketing communications where legally permitted.
5. Independent Charter Operators
To provide our charter-finding service, we may need to disclose information from your enquiry to one or more independent Charter Operators.
This may include your name, contact information, requested date, number of guests, charter requirements, departure location and other information reasonably necessary for the Operator to provide availability, pricing or respond to your enquiry.
Operators may be located in South Africa or another country, including Mauritius.
By asking us to find suitable charter options, you acknowledge that it may be necessary for us to communicate relevant enquiry information to suitable independent operators in order to provide the requested service.
6. International and Cross-Border Transfers
If a suitable Charter Operator is located outside South Africa, your personal information may be transferred to or accessed from another country.
This may include transfers to Mauritius where you request a Mauritius charter or where a Mauritius operator is being considered for your requirements.
Southern Africa Experiences CC will process international transfers in accordance with applicable South African data-protection law, including the requirements governing transfers of personal information to foreign countries under the Protection of Personal Information Act 4 of 2013.
Where required, appropriate contractual, consent or other lawful safeguards will be used for the transfer.
An independent Mauritius Charter Operator may also be subject to the Mauritius Data Protection Act 2017 and other applicable Mauritian law when processing customer information.
7. Charter Operator’s Own Privacy Obligations
Once you communicate or contract directly with a Charter Operator, that Operator may collect additional information independently from Deep Sea Fishing Cape Town.
This may include:
- passport or identification details;
- passenger names;
- medical or emergency information;
- indemnity information;
- payment details;
- fishing licence information;
- insurance details; or
- other information required for the charter.
The processing of that information by the Charter Operator is subject to the Operator’s own privacy practices and applicable law.
Deep Sea Fishing Cape Town does not control information collected independently by the Operator after the customer has been introduced to it.
8. Payments
Charter payments are ordinarily processed directly by the selected Charter Operator or its authorised payment provider.
Deep Sea Fishing Cape Town does not ordinarily collect or store customers’ payment-card information for an independently operated charter.
If payment information is provided to an external payment provider, that provider’s privacy and security conditions apply to its processing.
9. Legal Grounds for Processing
Depending on the circumstances, personal information may be processed because:
- you have requested that we provide an enquiry or charter-finding service;
- processing is necessary to take steps requested by you;
- processing is necessary for a legitimate business purpose;
- processing is required to comply with a legal obligation;
- you have consented to the processing; or
- another lawful basis recognised by applicable data-protection legislation applies.
10. Marketing Communications
Where required, marketing communications will be sent only with appropriate consent or another lawful basis.
You may opt out of marketing communications at any time.
Transactional or enquiry-related communications necessary to deal with a request are separate from optional marketing communications.
11. Service Providers
We may use third-party service providers for legitimate business purposes including:
- Website hosting;
- email services;
- CRM or enquiry management;
- cloud storage;
- analytics;
- advertising measurement;
- Website security;
- spam protection;
- accounting; and
- technical support.
Where these providers process personal information on our behalf, we take reasonable steps to ensure appropriate data-protection arrangements are in place.
12. Cookies and Analytics
This Website may use cookies and similar technologies for functionality, security, analytics, advertising measurement and Website improvement.
Where legally required, non-essential cookies will be subject to the user’s consent choices.
Third-party services such as analytics or advertising platforms may process information according to their own privacy policies.
13. Information Security
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, interference, alteration or disclosure.
No Internet-based service can guarantee absolute security, but we take reasonable steps appropriate to the information and risks involved.
14. Retention
Personal information will not be retained longer than reasonably necessary for the purpose for which it was collected, unless a longer retention period is required or permitted by applicable law.
Records may be retained where necessary for legal compliance, accounting, dispute resolution, proof of enquiries, referral arrangements or legitimate business record-keeping.
15. Your Rights
Subject to applicable law, you may have the right to:
- ask whether we hold personal information about you;
- request access to that information;
- request correction of inaccurate information;
- request deletion or destruction where legally applicable;
- object to certain processing;
- withdraw consent where processing is based on consent;
- object to direct marketing; and
- lodge a complaint with the Information Regulator.
16. Information Relating to Children
We do not intentionally use the Website to collect personal information directly from children for marketing purposes.
Where a booking includes minors, relevant passenger information should generally be supplied by the parent, guardian or responsible adult and may need to be provided directly to the Charter Operator.
17. Links to Third-Party Websites
This Website may link to Charter Operator websites, booking systems, payment platforms or other third-party services.
Once you leave our Website, the privacy practices of that third party apply.
18. Information Regulator
If you believe that your personal information has been processed contrary to POPIA, you may lodge a complaint with the Information Regulator of South Africa.
Current contact information for the Information Regulator is available at www.inforegulator.org.za.
19. Changes to This Policy
We may update this Privacy Policy from time to time to reflect operational, legal or regulatory changes.
The current version will be published on this Website.
20. Contact
Southern Africa Experiences CC
Registration Number: 2007/013383/23
Workshop17 Kloof Street
32 Kloof Street
Gardens
Cape Town
8000
South Africa
For privacy enquiries and current telephone or email details, please use the Contact page on www.deep-sea-fishing.co.za.